Frequently Asked Questions

Please find below a list of our most frequently asked questions. If your query isn’t covered, then please contact us directly on 03330 096793.


DO YOU ACCEPT CARD PAYMENTS?

Yes, we accept all major debit and credit cards over the online or over the phone. Many of our customers also choose to make payment via bank transfer.

HOW BIG WILL THE TRUCK BE?

The truck we assign to a job depends on the size of your tank. Typically, for a house with 3 bedrooms we will send our 4 Wheeler Gully Sucker. For a larger domestic dwelling (4 to 5 Bedrooms) we may send our 8 Wheeler. Either way we will discuss all access issue with you before we arrive.

DO I NEED TO BE AT HOME WHEN YOU CARRY OUT YOUR VISIT?

In short no, so long as we can gain access to the tank. Our drivers are happy to contact you ahead of the visit to let you know what time they are due to arrive, so you can plan your day accordingly.

OUR SEPTIC TANK IS IN OUR BACK GARDEN. IS THIS A PROBLEM?

Not at all. We deal with many hard to reach tanks. Our drivers carry 60 meters (200 feet) of pipe, which more than enough to reach most tanks.

IS VAT ADDED ON TO THE PRICE YOU QUOTE?

No, all our prices are fixed for all Domestic jobs, no VAT is charged.

HOW OFTEN DOES MY SEPTIC TANK NEED EMPTYING?

We would usually advise a visit 1-2 times per year. However, the frequency does depend on a few factors, including house occupancy and the size of your tank. Our drivers will happily advise you when you should next have it emptied.

HOW SOON CAN YOU EMPTY MY SEWAGE TANK?

Typically, we can empty your tank within 5 days. Once we receive your order we will allocate your job at the earliest time slot available and let you know. If however you have an emergency and you need us at your property quicker, we will accommodate where possible. Either contact us directly over the phone or mark the ‘URGENT’ tab when completing the online order process and a member of our team will call you straight back and arrange immediate deployment.

WHAT AREAS DO YOU COVER FOR SEWAGE TANK EMPTYING?

Drain My Tank have a nationwide network of trusted partners. All our partners are carefully vetted and comply with all the waste handling regulations.

WHAT ARE YOUR WORKING HOURS?

Our working hours are from Monday to Friday from 8am to 5pm.

We require more information to assist you in emptying your tank,
Please complete this form and a member of our team will call you back.

1) When would you like the tank emptying?
UrgentWithin 5 days

2) Location of Tank?

3) Is the tank accessible by our small tanker?
YesNo

4) Our driver carries a 60 meter / 200 Foot pipe. Is this enough to reach the tank from where the vehicle is parked?
YesNo

5) Would you like the driver to call you on the day before he arrives?
YesNo

WHAT CAUSES BLOCKED DRAINS?

Often, drains will become blocked because of the items either flushed down the toilet (sanitary items, dental floss, nappies), or disposed of down the sink (food, oil, grease, fat). However, drains can also become blocked because of structural damage or even ingress from tree roots.

WHAT ARE THE SIGNS OF A BLOCKED DRAIN?

There are numerous visual, odorous and audible warning signs of a blocked drain, these include:

  • Slow draining sinks
  • High water level in toilets
  • Water bubbling from drains
  • Sulphurous/foul odours from drain covers
  • Gurgling in pipes

HOW LONG DOES IT TAKE TO UNBLOCK A DRAIN?

This depends on the size and nature of the blockage. Our engineers will survey your drains before taking appropriate action, and will aim to resolve your problem within an hour – but it could take longer.

HOW DO I PREVENT DRAIN BLOCKAGES IN THE FUTURE?

The best way to prevent future blockages is to avoid flushing non-dissolving/non-biodegradable items down your drains. You should scrape food, cooking oils and fats into bins, and never try to flush nappies, sanitary items (including condoms) or plastics down the toilet. Regular drainage surveys are also recommended.

WHEN ARE CCTV SURVEYS NECESSARY?

If you experience recurring drainage issues – slow flushing toilets, regular blockages etc. – then a CCTV survey should get to the root cause, allowing your contractor to resolve the problem for good. A CCTV survey can identify issues that would otherwise remain hidden, so it’s useful to have a survey done if you think something is amiss.

WOULD A CCTV DRAIN SURVEY BE USEFUL WHEN BUYING A PROPERTY?

For older houses, or homes with a known history of drainage issues, a CCTV survey is recommended. This will identify existing problems as well as potential trouble in the future – this could affect sale price, or even affect your final decision on the property.

DO YOU CHARGE A FEE FOR AN EMERGENCY CALLOUT?

We do not charge a callout fee for any of our services. The cost for any work done will be clearly communicated to you via a quote, with no hidden or extra charges applied.

Drain Unblocking Form.

WHAT TYPES OF COMPANIES ARE DRAIN MY TANK PARTNERS?

We already work with several registered waste handlers and drainage companies throughout the UK. Our selection criteria is careful and thorough, which enables us to work with the only the very best suppliers in the UK.

IS MY COMPANY ELIGIBLE FOR THE DRAIN MY TANK PARTNER PROGRAMME?

Until you fill in the application form we would not be able to tell you. That said, if you are already a trading and established drainage company with good a reputation and service levels we would almost certainly accept you onto the Partner Programme.

HOW DO I APPLY FOR THE DRAIN MY TANK PARTNER PROGRAMME?

Simply download the application form below.  Complete every section and email it back to sales@drainmytank.co.uk.  Once we have received your application we will contact you by phone and discuss your suitability to the programme.  We will be able to give you confirmation of your eligibility in the same working day.

WHICH DRAIN MY TANK SERVICES WILL BE INCLUDED IN THE PARTNER PROGRAMME?

As a Partner you will receive notifications of all types of work that we obtain in your area, including septic tank emptying work, drain unblocking and CCTV drain surveys.

Become a Partner Form.